An important update for our patients
I hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to slowly returning to some semblance of normal. As you may have heard, the Illinois Department of Public Health (IDPH) has recently revised its guidelines for oral health care providers. We are happy to report that dental offices are once again allowed to resume elective dental care while following the recommendations set forth in the new guidance. As a result, we are pleased to announce that The Whole Tooth will officially reopen on Monday June 1. Currently, we are hard at work implementing numerous modifications to the office with our ongoing commitment to safety in mind.
Infection control has always been a top priority for our practice as you have seen during your visits to our office. Our infection control processes are in place so that when you receive care, it's both safe and comfortable. Our standard of care has always included complete disinfection of treatment rooms after every patient, and this practice will continue to be followed. Also unchanged will be the heat sterilization of all instruments after each use. We want you to know that our office conforms to infection control standards set by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC), and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies closely so that we are up-to-date on any new rulings or guidance that may be issued.
You may notice some of the following changes in the practice when it comes time for your next appointment. These changes are based on guidance from the above agencies and have been put into effect to help protect our patients and staff.
- Our office will communicate with you beforehand to ask some screening questions. You'll be asked those same questions again when you arrive at our office. We will also do a temperature check on all patients upon entering.
- We ask that patients avoid bringing companions with them to the appointment, if at all possible, to help reduce the number of people in the reception area. If someone needs to drive you to the office, please ask them to wait in their car while you come in for your appointment.
- We will require all patients entering the office to wear a mask until asked to remove it for treatment.
- We have hand sanitizer that we will ask you to use when you enter the office. It will also be available throughout the office for you to use as needed
- Our reception area has been rearranged and segmented to aid in social distancing. We also have an additional waiting room available, if needed. Clear acrylic barriers are in place between the reception desk and patient waiting area. All touchable surfaces will be regularly disinfected between patients.
- We have installed HEPA air purifiers with UV systems in all of our treatment rooms and our reception area. These devices are recommended by the IDPH and CDC and have been shown to help remove aerosols and eliminate pathogens in the air.
- We will be screening all staff with a questionaire and temperature checks every day upon entering the office. Staff will be wearing surgical masks in the office at all times, even when not engaged in patient treatment.
- We have elevated the level of personal protective equipment for clinical staff. You will notice that we will be wearing face shields and respirator masks with filters for most procedures.
We look forward to seeing you again and are happy to answer any questions you may have. You can contact us by phone (773-327-1818) or email ([email protected]). Our staff will be fully available to take your calls and emails starting on Tuesday May 26. Until then, we will respond to your messages as promptly as possible. Likewise, if you are experiencing a dental emergency, please contact us with the nature of your emergency and we will offer you guidance on how to proceed.
Thank you for being a patient of The Whole Tooth. We value your trust and loyalty and look forward to welcoming back all of our patients, neighbors, and friends.
Dorothy G. Rewinski, DDS
The Whole Tooth Family Dentistry